FREQUENTLY ASKED QUESTIONS

Librarians love answering questions, and helping you find answers is one of our favourite things.
Here’s a list of the questions we answer most often. If you still have questions, please give us a call at 1-833-960-3519, or email us at ffpl@shaw.ca and we will find the answer you’re looking for.

WHAT DO I NEED TO SIGN UP FOR A LIBRARY CARD?

To sign up for a library card, we require:

One piece of government issue photo I.D. with your current address on it. No I.D. with your current address? No problem. Bring in a piece of government issue photo I.D, along with a bank statement or utility bill with your current address on it.
Your telephone number.
The name and phone number of someone whose phone number is different than yours, to be your alternate contact person.

HOW MUCH DOES A LIBRARY CARD COST?

Membership is free for patrons living in Flin Flon, Creighton, Denare Beach, and Cranberry Portage.

A non-resident fee of $25.00 per year is charged to temporary residents and those patrons living in:

Schist Lake
Big Island
Bakers Narrows
Sherridon
Snow Lake
Sandy Bay
Deschambault Lake
Pelican Narrows
Tyrell Lake
Wanless
Phantom Lake

CAN MY FAMILY USE MY LIBRARY CARD?

We prefer each family member to have their own library card.

HOW MANY ITEMS CAN I TAKE OUT AT A TIME?

You can take out 15 items at a time with your library card. There is a limit of five DVDs allowed within your 15 items.

HOW LONG CAN I KEEP MY BORROWED ITEMS?

DVDs: One week.

New Release Fiction: Two weeks (these books are marked with a “14 Day Loan” sticker on their spine).

All other books (Including fiction, new release nonfiction, and children’s books): Three weeks.

ILL Titles: At the lending library’s discretion.

HOW MUCH ARE LATE FEES?

The library no longer charges late fees. PLEASE NOTE: If a borrowed item is past 30 days overdue, we remove it from our catalogue, order a replacement copy, and charge your account the replacement cost. You will not be allowed to borrow any material until all replacement costs have been paid. There is no cap on the replacement cost charged to your account for unreturned library materials.

I CAN’T FIND MY LIBRARY ITEM(S). WHAT SHOULD I DO?

Don’t worry, losses happen. Follow these steps to report your lost items:

Call us as soon as possible at 1-833-960-3519, email us at ffpl@shaw.ca, or stop by the library to let us know which items are lost.
We will start by filing the item(s) as lost in our system.
Next we ask that you pay the replacement cost for the lost item(s). If you have a large amount owing in replacement costs, we can work out a payment plan for you, so you don’t have to pay it all at once.

DO I NEED MY LIBRARY CARD TO BORROW ITEMS?

Yes. You cannot borrow items from the library without your library card.

I’VE LOST MY LIBRARY CARD. WHAT SHOULD I DO?

Give the library a call at 1-833-960-3519, or email us at ffpl@shaw.ca , to let us know you’ve lost your card. You will have to purchase a new replacement card (for a fee of $2.00) before you can borrow items again, and your old library card will no longer be valid.

I CAN’T FIND A BOOK I’M LOOKING FOR. CAN YOU HELP?

Absolutely! If you’ve searched our catalogue and can’t find what you are looking for, please give us a call at 1-833-960-3519, or email us at ffpl@shaw.ca , and we can start by taking a deeper dive into our system to try and locate the book for you.

If we don’t have it in our collection, the next step is an Inter-Library loan (ILL). We require the book’s title and author, and our ILL Clerk will request to borrow the book from other Manitoba libraries. There is a postage fee of $1.50 (per book) charged to your account once your ILL request is processed, and is payable upon pickup of your ILL title at the library.

Request your ILL title now by filling out our online form, calling our ILL Clerk directly at 1-833-960-3519 (extension 444), emailing us at ffpl@shaw.ca or stopping by the library.

WHAT ARE YOUR HOURS?

Beginning Tuesday, May 23, 2023, the library will be open Tuesday-Saturday, year round:

TUESDAY-SATURDAY:
11:00 a.m. - 5:00 p.m.
SUNDAY & MONDAY:
CLOSED

HOW CAN I RENEW MY ITEM(S)?

Please find instructions to renew your items here: https://www.flinflonpubliclibrary.org/renew-items

I CAN’T RENEW MY ITEM ONLINE. CAN YOU HELP?

Any items that have reserves placed on them are not eligible for renewal, as there are other people in line waiting on the item to be returned.

HOW CAN I RESERVE ITEMS FROM THE LIBRARY?

Please find instructions to reserve library items here: https://www.flinflonpubliclibrary.org/reserve-items

WHERE CAN I FIND MY PIN?

When signing into your online library account, or the Libby app, you will need the PIN you set up when you signed up for your library card. Your PIN is usually the last four digits of the phone number we have on file in your account.

If you can’t remember your PIN, call us at 1-833-960-3519 or email us at ffpl@shaw.ca with your library card number, or the name on your account, and we will retrieve your PIN for you.